DOC1 to Quadient Inspire

Conversion from DOC1 to Quadient Inspire for a CCM Client - A Case Study

450+ Apps, 99.1% Accuracy: How a Major CCM Client Migrated from Doc1 to Quadient Inspire

Find out how Innovatix Technology Partners used an automated, risk-free approach to complete one of the industry's largest customer communications management (CCM) conversions, on time, on budget.

The Challenge

A large, high-volume electronic and print CCM provider became the owner of a huge, disparate portfolio of legacy Doc1 applications after several acquisitions. Operating a separate legacy print process contributed to higher operational costs, fragmented omni-channel delivery and huge infrastructures inefficiencies.

The client wanted to centralize their operations by moving 450+ simple to highly complex applications to Quadient Inspire—without any room for data transformation error or downtime.

The Innovatix Solution

Innovatix had an exceptional hybrid delivery model based on a high capacity offshore engineering center in Trivandrum, India and a committed onsite U.S. project management team.

Key Pillars of the Migration:

• Proprietary Automation: We used our own XML Parser tool to automate the data migration process, which reduced the need for manual data transformation and saved a person year of manual effort.
• Bulletproof Data Mapping: Before we wrote any code, we went through a thorough 3-stage analysis process and generated a formal "Mapping Document" that locked down all the complex business rules and conditional layouts.
• High-Throughput Production: With a consistent production velocity, we deployed more than 30 applications/month with our parallel engineering teams.

The Results

"To date, this is by far the biggest CCM conversion project ever undertaken!!"

• 100% Migration Success: All 450+ applications successfully converted from Doc1 v4.3 to Inspire version 10.
• 99.1% Quality Accuracy Rate: Strict, multi-tiered quality checkpoints established jointly with the client eliminated downstream deployment errors.
• Massive Cost Savings: Leveraged offshore scale and intelligent automation to deliver elite performance at value pricing.

Get the Inside Story

Want to see the exact field-by-field mapping methodology and technical architecture used in this enterprise IT transformation?

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